Fleet Service Northwest Policies
Payments
Payments for services performed are due upon completion and return of the vehicle to the customer, unless the customer has a credit account with Fleet Service Northwest. Any additional charges due must also be paid before the vehicle will be returned. Currently, Fleet Service Northwest accepts only Cash, Check or Money Order payments. A $25 fee will be incurred for returned checks. A customer whose checks have been returned may be required to pay in cash at the sole discretion of Fleet Service Northwest management, under the terms above.
Credit Accounts
Credit accounts are granted by Fleet Service Northwest to certain fleet customers at the sole discretion of Fleet Service Northwest management. Credit account billing periods are calendar months. The entire balance is due on the 20th of the following month. A late fee of 1.5% per month will be incurred on any unpaid balances on the 1st day of the month after the due date. If the following payment is received by its due date, the previously incurred late fee will be waived. For example: April's balance is due on May 20th. If payment is received on or after June 1st, a late fee will be incurred. If May's balance is received by June 20th, the late fee incurred on June 1st will be waived.
If a credit account becomes more than 30 days past due, Fleet Service Northwest may require at our sole discretion, that payment of the full account balance be paid before any vehicles or equipment will be returned to the customer. Credit accounts may be revoked for nonpayment or late payment at the sole discretion of Fleet Service Northwest management.
Estimates
Estimates produced by Fleet Service Northwest are not price quotes. Labor rates are guaranteed for 45 days from estimate date. Labor hours shown are the estimated time a particular service will take, and do not include incidental or additional repairs or services that may become necessary. Services on the estimate may be based on visual inspections or preliminary diagnoses. Further diagnostics may reveal additional or alternative services or repairs are needed. Parts and material prices are beyond the control of Fleet Service Northwest and are subject to change at any time without notice. By agreeing to allow Fleet Service Northwest to perform the services listed on the estimate, you agree that Fleet Service Northwest may perform any incidental repairs or services that are deemed necessary by Fleet Service Northwest technicians during the performance of these services. You also agree to pay in full, before the vehicle is released from Fleet Service Northwest, the total amount of all invoices relating to the products and services on this estimate, as well as any other products and services that remain unpaid at that time.
Discounts
A 10% discount will be granted on any services performed on non-commercial-use vehicles that are currently registered by active duty, reserve, national guard, or US military veterans. Proof of service such as a DD214 or military ID is required.
Other discounts will be granted based on the descriptions specifically listed on the coupons or advertisements on which they appear. Competitors coupons or advertised discounts may be honored at the sole discretion of Fleet Service Northwest management.
Return Policy
Fleet Service Northwest, Inc., reserves the right to charge a 7% restocking fee on all returns. For special order items, the customer is responsible for all return shipping charges and additional restocking fees that may be charged by the distributor or manufacturer.
Diagnostics
Diagnostics may be required before estimates can be prepared. By allowing Fleet Service Northwest to begin diagnostics, the customer agrees to pay in full, all diagnostics charges including labor and parts and materials charges, as well as diagnostic information or software fees. These charges must be paid even if repairs related to the diagnostics are declined.
Lifetime Limited Warranty for Electrical Repair/Installation
Electrical repairs and installations performed by Fleet Service Northwest will be covered by this fully-transferrable limited lifetime warranty. This warranty does not include "quick fixes" aka "while-you-wait" repairs or mobile repairs, and does not cover defective/worn devices and equipment, or damage to any part of the vehicle due to failure of a component that is no longer covered by the manufacturers warranty. Electrical devices/equipment installed by Fleet Service Northwest generally have a manufacturer's warranty, usually 1 year, and can vary. This warranty also does not cover damage due to user neglect, or unreasonable abuse, including damage caused in crashes, or damage due to failure to have covered repairs performed in a timely manner. Damages caused by modification or repair by anyone other than Fleet Service Northwest technicians also is not covered under this warranty.
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